Support & Resources | NY State of Health

Top Answers

Apply online through the NY State of Health website
By phone at 1-855-355-5777 (TTY: 1-800-662-1220)
With the free help of a trained and certified Enrollment Assistor or Broker

How can I compare plans & estimate my costs?

To learn if you can get help paying for your insurance and to see which plans you are eligible for, use the "Compare Plans and Estimate Cost" tool on the Individuals and Families page.

In addition, we have several more tools available to you for comparing plans by County of residence, participating hospitals, facilities, or providers.

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How do I report changes to my income, family, or contact info?

If you need to report changes to your account information, you can make these updates in several ways:

Log into your NY State of Health account at nystateofhealth.ny.gov.
Meet with an enrollment assistor to receive assistance with updating your account.
Call the NY State of Health Customer Service Center at 1-855-355-5777

How do I submit documents to NY State of Health?

If you have been asked to provide documentation regarding your account, you can upload the documents in several ways:

Log into your NY State of Health account at nystateofhealth.ny.gov.
Meet with an enrollment assistor to receive assistance in uploading the documentation.
Use NY State of Health’s new Mobile upload app through App Store® and Google Play™ to easily and securely submit documents right from your phone or tablet to NY State of Health.

Please call the NY State of Health Customer Service Center at 1-855-355-5777 if you need additional information or if you would like to receive instructions regarding mailing or faxing your documentation.

How do I use my insurance?

After you enroll in a health plan through NY State of Health, you may have some questions about how to use your health plan coverage.

Our Using Your Insurance page includes many resources to help you.

If you have a specific question about your health plan, please call your health plan directly.

What if I disagree with a decision made by the Marketplace? (Appeals)

To do our job, the Marketplace must make many decisions about how your situation fits the rules for different health care programs. Sometimes, you will not agree with the eligibility determinations we make. When this happens, you can ask us to reconsider and change our determination.

A request to change our determination can be made by contacting the Marketplace through the informal review process and by requesting an appeal.

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Form 1095-A and Form 1095-B

1095-A

If you or a family member enrolled in Qualified Health Plans (QHP) purchased through NY State of Health at the Bronze, Silver, Gold and Platinum levels for all or part of the year you will need Form 1095-A to complete your federal tax return.

Watch this video on how to access and use your 1095-A or you can view the 1095-A Support Topic.

1095-B

Form 1095-B is available by request for consumers who, were enrolled in Medicaid, Child Health Plus or EP during the past year. Please contact NY State of Health to request a Form 1095-B.

Phone: 1-800-541-2831
E-mail: 1095B@health.ny.gov
Mail: NY State of Health P.O. Box 11774, Albany, NY 12211

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2022 Open Enrollment is here! Enroll by December 15 for coverage beginning January 1.

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2022 Open Enrollment is here! Enroll by December 15 for coverage beginning January 1.

Tool Kits, Guides & Forms

Latest Webinars

NY State of Health Assistor Training Webinar on Social Media

Outreach

Feature Videos

What Marketplace Enrollees Need to Know about Form 1095-A

Latest Reports & Data

Topics of Interest

Special Topics

News & Events

Press Release: NY State of Health Announces Annual Partnership with Food Pantries Across the State, Helping More New Yorkers Get Affordable Health Coverage During the Holiday Season

Press Release: NY State of Health Announces New “Care at Home” Pilot Program

November 2021 – Updates for Assistors