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Aug 20, 2013

Marketplace Customer Service Center Representatives and In-Person Assistors/Navigators, who guide consumers through the process of shopping for and enrolling in health insurance, are available to help consumers in their language.  Customer Service Center Representatives, who are available by phone, can accommodate more than 170 languages through staff and translation assistance.  In-Person Assistors/Navigators speak the languages spoken in the communities they serve. 

Resource Type: 
FAQs
Feb 13, 2013

To inform the design and development of the Small Business Health Options Program (SHOP) Exchange, New York retained Wakely Consulting to interview a sampling of the state’s small employers regarding health insurance coverage issues. Employers interviewed included those who do and do not currently offer coverage to their employees.

Resource Type: 
Reports & Research
Jan 31, 2013

KPMG conducted an analysis to assess the needs of employers, producers, insurers, employees and the Small Business Health Options (SHOP) Exchange to assist in planning for the design, implementation, and operation of a successful SHOP Exchange in New York State. 

Resource Type: 
Reports & Research
Sep 19, 2012

It is important to understand how health insurance works.  Definitions of key health insurance and health care terms such as co-payment, deductible and coinsurance can be found in this glossary.

Resource Type: 
Materials (English)

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