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[null,null,"Target Expectation","2026-01-01","2026-02-01","2026-03-01","2026-04-01","2026-05-01","2026-06-01","2026-07-01","2026-08-01","2026-09-01","2026-10-01","2026-11-01","2026-12-01"]
[null,"ASA (seconds)","30 Seconds"]
[null,"Abandonment Rate %","< 5%"]
[null,"Calls Offered "]
[null,"Calls Answered"]
[null,"AHT (Average Handle Time) "]
[]
[null,"Please identify if the call information provided  is specific to EP and QHP or is combined with other programs. If combined outline the other programs included."]