Consumer Assistance Program

In 2010, the NYS Department of Health was awarded $2,300,000 for consumer assistance activities. Funds will be used to facilitate the following goals: •Enhance the capacity of partnering community based organizations (CBO) to strengthen their geographical reach, provide more services and increase helpline capacity •Deepen the CBOs’ presentation skills to educate consumers •Ensure that the CBOs have the capacity to determine the merits of and assist consumers with appeals and grievances •Strengthen technical assistance to CBOs in upstate New York