Instructions for Assistor Certification and Account Registration

Interested in becoming an assistor certified to help consumers apply on NY State of Health?


  1. Sign up for training


Assistors must be employed by an agency that is authorized by the New York State Department of Health. If your agency is interested in having assistors, you may contact the New York State Department of Health at to be approved.


Once an agency is approved, assistors will register for the Online Assistor Certification Training by going to:

  • Download and complete the Access Request Form for Assistors.
  • Follow the instructions on that form to submit the registration to our training vendor. 

If you need additional assistance registering, please email the Registration Mailbox at  This mailbox should be used for all initial registration issues, submission of the Access Request Form and any correspondence relating to the initial Certification Training.



  1. Complete certification training


An assistor must complete the comprehensive training course and pass a qualifying exam before being certified as an assistor. Assistors will learn about the online application and enrollment procedures of the NY State of Health marketplace. Assistors have 30 days to complete the training.



  1. Register your assistor account


Upon verification by the New York State Department of Health that you have successfully completed the training, NY State of Health will send you an invitation code and the New York State Department of Health will send you the instructions to register your assistor account.


Please note: It may take up to 5-7 business days for an individual to receive their invitation code from the date in which they complete the training. Assistors have 60 days to set up their account.


User Guides for Account Creation:


Assistor Account Creation and Identity Proofing

All assistors must go through the identity proofing process to create an account. If an assistor is unable to complete electronic Identity Proofing, an assistor must provide documentation for manual Identity Proofing.



If an assistor needs help creating their assistor account, they should email the Assistor Admin Mailbox at



Useful Links:

Resource Type
Tool Kits
Publication Date