Press Release: NY State of Health Enrollment Reaches Highest Point to Date

Nearly 30,000 Consumers Enroll in Qualified Health Plans in Final Days Leading to December 15th Deadline  

Enrollment Exceeds Last Year by 700,000

Open Enrollment Period Runs Through January 31st


ALBANY, N.Y. (December 20, 2017) - NY State of Health, the state’s official health plan Marketplace, today announced that enrollment reached over 4.1 million at close of business on December 15 – the deadline for January 1, 2018 coverage – exceeding enrollment on December 15, 2016 by 700,000.  

“There has been a steady increase in enrollment since the start of the 2018 open enrollment period and that trend continued through December 15th with nearly 30,000 people enrolling in a Qualified Health Plan the final two days,” said NY State of Health Executive Director Donna Frescatore. “Enrollment through NY State of Health is at its highest point reported to date.”   


Enrollment is as follows:

Qualified Health Plans



Essential Plan


Child Health Plus







Among the 229,000 Qualified Health Plan enrollees, 50,000 are new and 179,000 are returning customers. QHP enrollment as of December 15th exceeds last year’s December 15th count by 22,000 or 11 percent.   

Enrollment in the popular Essential Plan for lower income New Yorkers continued a steady climb up from 640,000 last December 15, 2016.

The NY State of Health website and Customer Service Center both experienced high traffic volume up until close of business on December 15th. The Customer Service Center received over 1 million calls between November 1 and December 15th, including over 55,000 calls on December 15th alone, reflecting higher volumes than the same day last year. Similarly, the NY State of Health website had more than 1.1 million unique visitors who collectively viewed nearly 61 million web pages since November 1, 2017. On December 15th, 2017 alone, there were over 100,000 website visitors – an increase of more than 10,000 website visitors than on this day last year.  

Enrollment in a Qualified Health Plan continues through January 31, 2018. After that date, individuals can enroll in a Qualified Health Plan only if they have a life event such as loss of coverage, marriage or birth of a child that qualifies them for a Special Enrollment Period.  Enrollment in Medicaid, Child Health Plus and the Essential Plan continues throughout the year.

For information on enrollment eligibility or to enroll in a health plan, visit, call the Customer Service Center at 1-855-355-5777 or contact an enrollment assistor. NY State of Health representatives will be available at many events across the state to educate New Yorkers about the Marketplace, and to enroll consumers in health plans. A list of locations is available on the events map.




Contact: NY State Department of Health

518-474-7354 ext. 1


About NY State of Health

New York opened its health plan Marketplace, NY State of Health, in October 2013. The Marketplace’s one stop health insurance shopping experience offers high quality comprehensive health plans. NY State of Health is the only place where consumers can qualify to get help paying for coverage through premium discounts or tax credits. Eligible New Yorkers can also enroll in Medicaid, Child Health Plus and the Essential Plan through the Marketplace all year.  For more information about the NY State of Health Marketplace, please visit: or call Customer Service at 1-855-355-5777, TTY: 1-800-662-1220 or find an enrollment assistor.

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