- What is an enrollment assistor?
An enrollment assistor is a person trained to educate and provide enrollment assistance to individuals and families through NY State of Health. You can find an assistor on this page.
- Who does an assistor work for?
Enrollment assistors work for health plans, hospitals, health care providers and community-based organizations.
- Does it cost anything to work with an enrollment assistor?
No. Assistance provided by enrollment assistors is free.
- Who can an assistor help?
An assistor must complete a comprehensive training course and pass a qualifying exam before being certified as an assistor. Assistors must also participate in annual recertification in order to keep up to date on relevant policies and procedures.
- Can enrollment assistors help people who prefer a language other than English?
Yes. Many assistors speak languages other than English. The assistor agency may employ bilingual staff or offer translation services. Contact an enrollment assistor agency in your community for information regarding the availability of assistance in a specific language. You can find an assistor on this page.
- Are assistors available after regular working hours?
Yes. Assistors are available in every county, in convenient community-based locations, and during non-traditional hours, such as evenings and weekends. Contact an assistor agency in your community for specific information on their days and hours of operation. You can find an assistor on this page.
- What if I have a problem after I enroll? Can an assistor help me?
Yes. Assistors can help you resolve issues if you have any. They can give you information so you feel comfortable with the program and plan you are enrolling in. They can help you submit documentation if it is needed or make updates to your account. They can help you renew and make updates over time, as needed.
Sometimes in order to do this, the assistor may need to work with NY State of Health or the Department of Health to help you resolve your issue. They can also help you contact NY State of Health or your health plan if you have questions regarding your coverage.
- What kind of training does an assistor have?
An assistor must complete a comprehensive training course and pass a qualifying exam before being certified as an assistor. Assistors must also participate in annual recertification in order to keep up to date on relevant policies and procedures.
- Will my information be kept confidential if I work with an enrollment assistor?
Yes. There are very strict privacy and confidentiality laws that prohibit the disclosure of personal, financial and health information to anyone, except to NY State of Health as authorized by the applicant for the purpose of determining eligibility for and enrollment into programs available through NY State of Health.
- Do I need to make an appointment, or can I simply walk in?
Assistors may have different scheduling methods, so it is best to contact an agency in your community to determine if you need an appointment. Many agencies accommodate walk-ins if an assistor is available at that time.