- How does NY State of Health serve people who speak languages other than English?
NY State of Health Customer Service Center Representatives and Enrollment Assistors, who guide consumers through the process of shopping for and enrolling in health insurance, help consumers in their preferred language. Customer Service Center Representatives who are available by phone can accommodate more than 170 languages through bilingual staff and translation assistance. Enrollment Assistors speak the languages spoken in the communities they serve.
- Does NY State of Health provide written materials in languages other than English?
Yes, in addition to English, you are able to get NY State of Health written materials in the languages spoken most by New Yorkers. Health plans must have written materials in other languages when 5% of people applying for coverage in a county do not speak English as a first language. You are also able to get someone to help translate or interpret information for you.