- What should I do when I am done browsing the NY State of Health website through a public computer?
Public computers in public spaces such as libraries, Internet cafes, airports, and copy shops can be safe if you follow a few simple rules. Please consider the following when accessing the NY State of Health website in a public space: do not leave the computer unattended with sensitive information on the screen, and please log out and close the Internet browser prior to leaving the computer.
- What should I do if I get a time out or error page?
You should close your browser and log in again using a new browser window.
- If a page times out or gives an error, do I lose my data that I have already saved?
All the data you entered before a time out or error occurred would have been saved in your application and is not lost. Once you can log back into the application, you should be able to see your saved data.
- How do I refresh or reload a page when I am logged into my NY State of Health account in the Marketplace?
You can refresh your page by pressing Ctrl and F5 keys simultaneously on the key board. The refresh will guarantee that if the content is changed, you will get the new content. Please note just pressing F5 may give you the old page, without showing your new information.