SMS/MMS Text Messaging Terms of Service

Effective Date: April 8, 2022

By providing your cell phone number to NY State of Health, you agree (or “opt-in”) to receive automated Short Message Service (“SMS” or text) or Multimedia Messaging Service (“MMS”) (collectively “text messages” or the “Service”) from or on behalf of NY State of Health at this number and affirm that this number belongs to you.  Opting-in to receive texts is not a requirement for coverage.

Your ability to receive text messages from us may depend on your wireless telephone carrier or mobile device. Neither NY State of Health nor the wireless carrier will be liable for any delays or failure to deliver text messages. The text message Service is provided on an “AS IS” basis.  Message and data rates may apply.  Contact your wireless provider with questions about your plan.

Nature and Frequency of Messages

When you opt-in to receive texts, we will send you a text message to confirm, and you will confirm by replying “YES”.   Text "HELP" for help.


You can cancel texting at any time by texting “STOP”.  We will send you a reply text message to confirm that you have been unsubscribed.   You can opt in again by texting START.

If your phone number changes you must update your account.

If you have any questions regarding privacy or how we use your data, please read our privacy policy for texting at

Changes to the Terms of Service

We may change the Terms of Service at any time without prior notice.  We will post the revised Terms with the updated effective date.  By continuing to use the Service after updated Terms have been posted, you have been notified of and agree to be bound by the changes.