You may need to take action each year to renew your health insurance or the insurance of your family members.
The steps you take to renew your health insurance are different depending on where you originally enrolled:
If you are enrolled through NY State of Health
If you received a notice from NY State of Health letting you know that your annual renewal is due soon for your Medicaid, Child Health Plus, Essential Plan, or Qualified Health Plan coverage, you can complete your renewal in several ways. If you have not received your notice yet, learn more about what you can do to prepare.
Renew Online
You can complete your renewal online by logging into your account at nystateofhealth.ny.gov. When it is time for your renewal, click the “Update Application” button after logging in and follow the instructions to ensure your information is up to date.
Log in to renew your insurance
Renew With an Enrollment Assistor
Enrollment assistors are experts in your community who are trained to help you find the best health care plan for your needs. Their help is free. If you already have an assistor, contact them so they can help you renew your insurance. If you don’t already have an assistor, you can find one using the assistor search tool.
Renew Over the Phone
You can renew your insurance over the phone by calling the NY State of Health Customer Service Center at
1-855-355-5777 (TTY: 1-800-662-1220). The Customer Service Center is open Monday through Friday from 8:00 AM to 8:00 PM and on Saturday from 9:00 AM to 1:00 PM.
Frequently Asked Questions
To learn more about renewing your health insurance through NY State of Health, read these frequently asked questions.
If you are enrolled through your Local Department of Social Services (LDSS) or the New York City Human Resources Administration (HRA)
If you received a Medicaid renewal packet from your Local Department of Social Services (LDSS) or the New York City Human Resources Administration (HRA), you need to complete and return your renewal packet by your renewal deadline. Follow the instructions and complete your renewal right away.
How to Return Your Completed Renewal Packet
If you are enrolled through your Local Department of Social Services (LDSS)
Complete and return your renewal packet with all requested documents by the specified date on the renewal form. (Do not send original documents.) You can return your completed and signed renewal form along with the required documentation by USPS mail, by fax, uploaded via the NYDocSubmit app, or drop it off in person to your LDSS.
- Learn more about the NYDocSubmit app
NYDocSubmit enables residents of New York State to submit required documents for Medicaid, SNAP, HEAP, Temporary Assistance – avoiding another trip to the local office.
This App is available to residents of Albany, Allegany, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Dutchess, Erie, Essex, Franklin, Fulton, Genesee, Greene, Hamilton, Herkimer, Jefferson, Lewis, Livingston, Madison, Monroe, Montgomery, Niagara, Oneida, Onondaga, Ontario, Orleans, Oswego, Otsego, Putnam, Rensselaer, Rockland, Saratoga, Schoharie, Schuyler, Seneca, St. Lawrence, Steuben, Suffolk, Sullivan, Tioga, Tompkins, Ulster, Warren, Washington, Wayne, Westchester, Wyoming, and Yates counties, at this time. If your county is not listed, check the App Store or Google Play link above soon to see if it has been added.
If you are enrolled through the New York City Human Resources Administration (HRA)
Complete and return your renewal packet with all requested documents by the specified date on the renewal form. (Do not send original documents.) You can return your completed and signed renewal form along with the required documentation by USPS mail, submit it online through Access HRA, or drop it off in person to HRA.
How to Get Help with Renewing Your Medicaid
If you have questions about your Medicaid renewal, many people are available to help you for free. You can contact:
- the Medicaid Helpline at (800) 541-2831 (open Monday through Friday 8:00 AM-8:00 PM and Saturday 9:00 AM-1:00 PM)
- your Local Department of Social Services or the New York City Human Resources Administration
- a facilitated enroller for the aged, blind, and disabled
Frequently Asked Questions and Medicaid Member Webinar
To learn more, read these Frequently Asked Questions about Medicaid insurance for New Yorkers who are enrolled through their Local Departments of Social Services or the New York City Human Resources Administration.
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The 9/18/23 "Renewing Your NYS Medicaid Coverage: Member Webinar" video and slide deck also provides information to help Medicaid members learn more about renewing their coverage.
How to Appeal
If you disagree with the renewal decision made by your Local Department of Social Services or the Human Resources Administration, you have 60 days from the date of the decision to ask for a fair hearing using the phone number provided on the Medicaid or Medicare Savings Program notice.
Do you have other questions about Medicaid? Click here to visit the Medicaid website.