- When will I need to renew health insurance for myself and/or family members?
This depends on when your insurance will end. Renewals happen throughout the year. Not everyone will renew at the same time. For example, your insurance may end in October. In this case, you will get a notice in early September. You must act by the end of October. NY State of Health will tell you when it’s time to renew. Pay close attention to all messages from NY State of Health. Check your email, texts, and mail. This makes renewing easier and prevents a gap in coverage.
Update your contact information in your NY State of Health account. Make sure your address, phone number, and email are correct. This way, you’ll receive important notices. You can do this in your NY State of Health account online. You can also call 1-855-355-5777 or contact an enrollment assistor for help.
- How will I know when it is time to renew health insurance for myself and/or my family members?
NY State of Health will send you a notice via email or mail when it is time to renew insurance for yourself and/or your family members. Be sure to confirm your NY State of Health account has your most up to date contact information so that you receive these renewal notices.
You can also sign up to receive text alerts from NY State of Health. These alerts will tell you when it's time to renew your insurance and other important information. To subscribe, text START to 1-866-988-0327.
- What can I do to get ready for my renewal?
Update your contact information in your NY State of Health account. Make sure your address, phone number, and email are correct. This way, you’ll receive important notices. You can do this in your NY State of Health account online. You can also call 1-855-355-5777 or contact an enrollment assistor for help.
Sign up for text alerts from NY State of Health. This way, you won't miss important updates about health insurance, like when it's time to renew. To subscribe, text START to 1-866-988-0327.
- Where can I find information about my enrollment end date?
You will receive your renewal notice before your enrollment end date. Your enrollment end date is the date your insurance will end if you do not follow the instructions on your renewal notice. You can find your enrollment end date in the following ways:
- Log into your NY State of Health account at nystateofhealth.ny.gov, then click the "Plans" tab at the top of the screen.
- Call the Customer Service Center at 1-855-355-5777.
- Contact your enrollment assistor. If you are not already working with an enrollment assistor, find one at https://info.nystateofhealth.ny.gov/findassistor.
- What will happen if I do not renew Medicaid, Child Health Plus, or Essential Plan insurance for myself and/or my family members by the deadline I am given in my renewal notice from NY State of Health?
If you do not renew insurance for yourself and/or family members by the deadline given, you are at risk of losing your health insurance. It is very important that you pay attention to the communications sent from NY State of Health and renew your insurance by the deadline given. If you think you missed the deadline, call 1-855-355-5777 or contact an enrollment assistor for help in getting re-enrolled in insurance as soon as possible.
- What happens if my family and/or I no longer qualify for Medicaid, Child Health Plus, or the Essential Plan after my renewal? Will I lose my insurance?
If you and/or a family member no longer qualify for Medicaid, Child Health Plus, or the Essential Plan, you may be eligible for a Qualified Health Plan (QHP) through NY State of Health. NY State of Health offers a wide choice of QHPs with many benefits.
Many people qualify for financial help to pay for insurance. Visit nystateofhealth.ny.gov or call 1-855-355-5777 (TTY: 1-800-662-1220) to learn more. You can check if you qualify for financial help.